FAQs

What types of kitchen appliances does Jonmore offer?

Jonmore specializes in innovative kitchen appliances designed to enhance cooking experiences. Our product range includes oil-free Smart Air Fryers and versatile Programmable Slow Cookers, among other appliances that promote healthier cooking methods.

How do I ensure the best performance from my Jonmore appliances?

To maximize the performance of your Jonmore appliances, it is essential to follow the user manual provided with each product. Proper usage, maintenance, and cleaning will ensure longevity and optimal functionality. Additionally, utilizing the intelligent temperature control features can enhance cooking results.

What is the warranty policy for Jonmore products?

Jonmore products typically come with a warranty that covers manufacturing defects. The specific duration and terms of the warranty can vary by product. It is advisable to refer to the warranty information included with your purchase or contact our customer service for detailed inquiries.

How can I contact Jonmore for support or inquiries?

For any support or inquiries, you can reach us via email at support@jonmore.com. Our customer service team is available to assist you with any questions or concerns regarding our products.

What should I do if my appliance is damaged or defective upon arrival?

If you receive a damaged or defective appliance, please report the issue within 10 days of delivery. You will need to provide photo or video proof of the damage or defect. We will then offer a free reissue or full refund based on the assessment of the situation.

Are there any specific care instructions for maintaining my kitchen appliances?

Yes, each appliance comes with specific care instructions in the user manual. Generally, it is recommended to clean the appliances after each use, avoid abrasive materials, and store them in a dry place to prevent damage. Following these guidelines will help maintain the quality and performance of your appliances.

What shipping options are available for my order?

We have 1 to 2 business days processing time followed by 2 to 8 business days to transit your products.

Can I return or exchange my Jonmore appliance?

Yes, Jonmore offers a flexible return and refund policy. If you are not satisfied with your purchase, you can initiate a return within the specified timeframe. Please refer to our return policy for detailed instructions on how to proceed with a return or exchange.